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    Bilingual call center team members on headsets

    Operations infrastructure for FQHCs

    Dedicated teams for your call center, referrals and records — trained on how your center works.

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    What We Do

    Dedicated teams for essential processes.

    01
    EN / ES

    Call Center

    Dedicated bilingual teams that stay — so your phones, scheduling, and front desk finally stabilize.

    "No matter what we did, the phones were never consistently covered."

    When coverage resets, three things break first

    • Inconsistent answer times

    • Front desk instability

    • Low quality patient interactions

    This is not a hiring problem first. It's a continuity problem — every departure resets the person, the workflow, and the patient experience.

    One California FQHC engagement

    Average speed of answer, June 2026
    9s
    Faster answer time, May launch to June
    83%
    Calls answered in June 2026
    2,184

    Compares May 13–31 with June 1–30, 2026. Source: client campaign-review reporting.

    Team members in a relaxed conversation reviewing documents
    02EN / ES

    Referral Management

    Closed-loop, 5-step referral process — from intake and insurance authorization through specialist scheduling, tracking, and chart integration back into your EHR.

    The closed loop

    • 01Intake
    • 02Insurance authorization
    • 03Specialist scheduling
    • 04Tracking
    • 05Chart integration
    Referral services
    Colleagues working side by side at laptops
    03

    Medical Records & Documentation

    Records requests, release processing, chart prep, and documentation support — handled consistently, with HIPAA-compliant protocols.

    What the team handles

    • Records requests
    • Release processing
    • Chart prep
    • Documentation support
    Records services